Refunded in 3 step!
If you think your flight services were not up to standard, the flight was delayed, cancelled, overbooked, or you luggage
was lost, damaged or delivered in delay, all you will have to do is send us a report of the event via the FlightDelay App
and we will deal with your claim.
You report the event
Reporting the inconvenience you witnessed to us via the ritardoaereo app will take just a couple of minutes. This can be done whilst you are still at the airport! Being compensated for an inefficient service is your right.
We will deal with everything
Our staff will deal with your claim. We will contact the flight operator, produce all necessary documentation and follow all necessary procedures in order for you to receive compensation.
You'll be pleased with your refund
Once we receive your refund we will transfer it directly to your account after deducting 25% administrative fees. Our compensation is subordinate to the claim success: we will be paid only if the claim is successful.
