Know Your Rights

What Are Air Passenger Rights?

Do you know your Rights? More than 80% of air passengers don’t know their Rights.

We have European Legislation (Reg. CE 261/04) and International Leglislation (Montreal Convention).
European Legislation is applied to all flights departing from Europe and / or with European Companies.
Montreal Convention is applied to all flights where you will be compensated only if you can prove that you have suffered economic damage.

According to REG. CE 261/04 you have the right to be compensated for:
flight delay of more than 3 hours, flight cancellation, missed connection, denied boarding.

This regulation applies to:

  • passengers departing from an airport located in the territory of an EU country to which the EU treaties apply;
  • passengers departing from an airport located in a non-EU country to an airport situated in the territory of an EU country to which the EC treaties apply if the operating air carrier of the flight is an EU carrier.

If the event of a flight delayed more then 3 hours, cancellation or denied boarding, passengers affected have the right to compensation totalling:

  • €250 for all flights of 1,500 kilometres or less;
  • €400 for all intra-EU flights of more than 1,500 kilometres, and for all other flights between 1,500 and 3,500 kilometres;
  • €600 for all other flights.

The amount of Compensation is not dependent on the late hours, but on the route!

You should be aware that in case of non-delivery of baggage/damage you will have to make a report at the airport (PIR) and in case you have to buy basic necessities, in order to be compensated, you will have to keep receipts.
Montreal Convention. Article 22 - Limits of liability in relation to delay, baggage and cargo:

  1. In the case of damage caused by delay as specified in Article 19 in the carriage of persons, the liability of the carrier for each passenger is limited to 4,150 Special Drawing Rights (around € 5.400).
  2. In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay is limited to 1,000 Special Drawing Rights for each passenger (around € 1.250).

Your right to compensation under Reg. CE  261/04 does eventually expire, but the time limit varies from one country to the next. Usually we have 2 years to claim.

If you wish, you can read the European Regulation EC 261/04 by clicking here.

Questions and Answers

  • Am i entitled to get compensation even if the ticket was purchased by third parties (employer, friends, etc.)?

    YES! The right to be compensated is personal and not of those who purchased the ticket.

  • Am I also entitled to get compensation for low cost flights?

    YES! Even if your flight cost 10,00 € you can get compensation up to 600 €.

  • Even though I received assistance by the airline, am i also entitled to get compensation of up to € 600?

    YES! The company have to offer assistance ex art. 9 of REG. CE 261/04.

  • What can I buy if I don’t get my luggage?

    You can purchase basic necessities that were present in your baggage. Remember that we only have 21 days to make a complaint to the airline.

  • If my luggage is damaged, what should I do?

    Before leaving the airport, go to Lost&Found and make a complaint. We recommend that you specify the economic value of your baggage. We only have 7 days to make an official complaint to the airline.

  • If i cannot travel for health reasons, can i ask refund to the airline? What should I do?

    Notify the airline of the impossibility to travel before the departure. We will request refund of the price paid.

  • The airline changed the time/day of the flight. What can i do?

    You may claim compensation if you have been notified less than 15 days in advance. If they informed you more than 15 days in advance, you can just accept new flights or ask refund.

  • If I decide not to travel for personal reasons, what am I entitled to?

    To the refund of taxes.